Experience
I am an ICT Consultant | Trainer and Architect has 20+ years of experience in the information technology field with a great ability to adapt with any working environment & the ability to rapidly learn & master any new technology systems, Generally I have a solid knowledge in almost all fields of technology as, I have to know everything related to the field technical wise at least the basics so I can lead and help my team therefore I never stop updating my knowledge as much as I could and also try to study most of the time as I think that if an IT stopped learning he will become useless; and here are some of the areas that I covered over the years.
Professional History
I’m a high energetic, practical, and professional graduate. I bring keen analytical and excellent communication skills to numerous environments with prior experience in field of ICT and development.
I have worked in several companies, deployed IT infrastructure projects for multiple domains with solid knowledge of WAN/LAN both Systems and Networking in reputed companies in IT.
I have been got a lot of certificates in IT field included & Administration for all Microsoft services using the strongest strategies for AD Administration, Replication, Exchange, Clustering, System Centers Family, TMG, Lync, SharePoint, Virtualization ,Symantec Backup..etc
Core Competencies…
Leadership Strengths & Highlights
Decision-Maker whether it is dealing with employees, customers, top executives or vendors, you will have to make decisions that affect the company. Having the ability to make hard and fast decisions is crucial to your success. .
Communication skills such speaking and writing. This might be in negotiations with contractors, in front of a group of employees, or in a meeting with other management. You might be called upon to write reports and recommendations. Great verbal communications and writing skills will help you in any of these scenarios
Time investment with employees, customers. Time management is essential to make sure everything gets done.
Math and Budgeting is to create, keep and maintain a budget, as well as make projections based on previous expenditures. Need to be confident in using math skills to make sure where your company’s money is going.
Leadership Skills: You will have to keep your employees motivated, resolve conflicts and make hard decisions for your employees.
IT strategist with demonstrated expertise in analyzing organization requirements and accordingly suggesting business solutions, leveraging latest technologies, defining the IT vision and setting up the future roadmap
Outstanding skills in interacting with clients, understanding their requirements and accordingly devising customized solutions, thereby maintaining complete client satisfaction and creating repeat business opportunities
Skilled in efficiently managing IT operations and leading resources that support company infrastructure including storage, servers, infrastructure backbone (LAN and WAN), connectivity and hardware peripherals
Expertise in planning, coordinating, implementing and evaluating the effectiveness of system, infrastructure and staffing required to accomplish department projects and objectives
Well versed in end-to-end project management & execution, right from inception till implementation and production support, ensuring deliverables within assigned time, budget and quality parameters
Advanced troubleshooting and problem resolution skills, with ability to research on root cause of problems and providing required technical support to team members
Visionary leader with excellent organization, communication, presentation, interpersonal and resource management skills capable of resolving multiple & complex issues and motivating team members to peak performance
Coursework
• ITIL v.3 Foundation.
• Microsoft Enterprise Administrator.
• Microsoft Forefront Threat Management Gateway (TMG).
• CCNA (Cisco Certified Network Associate).
• MCTS: Microsoft System Center Configuration Manager.
• Microsoft Exchange Server Administration & Configuration.
• VCP (VMware Certified Professional) – vSphere 5.5, Esxi 5.5.
• Microsoft Certified Database Administrator (MCDBA)
• Kaspersky Endpoint Security
• Microsoft Power Bi
• Microsoft Azure Security Technologies
• Adobe Audition
• Audio Engineering
• Microsoft SQL Server Admin
• Microsoft Certified Systems Engineer)
• Micosoft Certified Solutions Associate)
• Microsoft Certified IT Professional)
• CompTIA (A+, Network+, Security+ & Server+).
• CEH (v.6 & v.7) Certified Ethical Hacking.
• Symantec Backup Exec Administration.
• Symantec End Point Security Administration
• PBX Server (Ericsson & Astra Phones) Administration & Configuration.
• Data Center Design
• Microsoft Private Cloud
• Project Management
• SQL Server Advanced admin
• System Center Operations Manager
• System Center Virtual Machine Manager
Work Experience
I had great luck in joining many related companies Good reputation, which is still in constant contact with them until now
IT Manager
November 2005 – September 2006
ICT Consultant @ Nahda University (NUB) November 2008 – Present
Nahda University ❤️(NUB)❤️ - One of the largest private universities in Egypt
- Reporting directly to University President.
- Preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Aligns IT strategy to the business and corporate strategies, and Leading 30 IT professionals employing technologies of ERP, TOS, HW/SW, network, security, CCTV/AC, and software development to deliver 24×7 non-stop IT service. Lead, innovate, plan, deliver, and improve the IT Services and ensure quality standardized methods, processes, and procedures are applied and used at all times and as per business needs, requirements, and priorities
- Work closely with different departments, dealers, and suppliers and ensure strategies, goals, deadlines, and projects are met on time, budget, and quality performance Network and security operational architecture, designs, configurations, solutions, policies and procedures and ensured the protection of services against network and security threats and vulnerabilities
- Building data center infrastructure, Managing and support of all IT components including network connectivity, network security components and ensure the availability. Architecture and operational policies and processes. Vendor management, Manage the SLAs,
- Worked as Project Manager for executing large/complex information technology projects.
- Developed and improved business processes to ensure smooth workflow.
- Evaluated emerging technologies and identified hardware, software, and other resources required to accomplish unit tasks within budgetary constraints.
- Work participation with university teams to accelerate problem resolution.
- Create plans for solving the disaster.
- Run ICT Health check tools an d do remediation.
- Supervising the Security system admins at our university branches & help them if needed.
- Performing restoring tests to validate the backed-up data & the reliability of that data.
- Searching for new warning systems and alarms to increase security.
- Raising technological awareness for all colleagues inside or outside the IT department through specialized workshops.
IT Manager @Thebes Academy (November 2005 – September 2006)
Thebes Academy is one of the educational institutions that are not intended to profit
- Development of the annual IT Department budget.
- Managing over 500 Users on our Academy branches.
- Responsible for the Academy two branches in Madi City and Giza City.
- Managing day to day services that are related to the servers & applications responsible for such as (Active Directory, DHCP, Antivirus, Web Filtering, File Sharing, Endpoint Control, VPN, Internet Access & Time Attendance).
- Enhancing the network & system security periodically such as (ACL, GPO & Firewall Policy).
- Supervising the junior system admins at our Academy branches & help them if needed.
- Installing & Configuring 3 Com Core Switches.
- Monitoring the network & data centers server’s performance, efficiency & troubleshoot problems that may occur & solve them using latest network monitoring & troubleshooting software.
- Monitoring internet connections stability & bandwidth consuming.
- Backup critical data on daily bases & monitor the backup.
- Troubleshooting & faults diagnose hardware, software & OS problems that may occur to servers & fix them.
- Searching for new security threats to avoid them to increase security.
- Using the local database and deliver best resolution for any problems.
- Receiving and log users’ incidents – using reliable incident management and tracking system.
- Troubleshooting Both Network Printers and scanners.
- Installing and configuring New PC to Company standard.
- Maintaining Servers backups in Symantec System Recovery.
- Sending Daily and weekly check UPS in Backup Jobs.
- Act as first line support for Academy, set of enterprise applications.
- Manage all Website tasks: design, publish data or news
Software Developer @Tabarak Holding. November 2006 – October 2007
Tabarak Holding One of the biggest construction companies in Egypt
- Reviewing and assessing the quality of software source code in accordance with Business Borderlines Code Standards and Guidelines.
- Assisting business analysts in writing software requirement specifications.
- Developing automated software and integration testing scripts.
- Designing and developing software components and end user applications.
- Writing high quality code (secure, reliable, maintainable, reusable, testable, and efficient).
- Working with Team Leader to determine needs and applying / customizing existing technology to meet those needs.
- Design and develop technical solutions for enterprise-level projects.
- Resolve and troubleshoot problems and complex issues.
- Communicate and enforce best practice coding standards.
- Assist and support other team members on multiple projects.
- Identifies requirements by establishing personal rapport with potential and actual clients and with other persons in a position to understand service requirements and cost proposals.
- Analyses user needs, produces requirements documentation and system plans, and encodes, tests, debugs, maintains, and documents programs and applications.
- Builds highly complex user interface applications and back-end databases using expert-level skills in various web development tools, programming languages and scripting languages.
- Designing and Developing database architectures on different database including MSSQL.
- Leading and supporting implementation activities to promote the application into the production environment in preparation for the user community.
Software Developer @JAC Group , October 2007– October 2008 (On Line)
JAC Group is a company for importing and manufacturing electronic devices
- Assisting business analysts in writing software requirement specifications.
- Developing automated software and integration testing scripts.
- Designing and developing software components and end user applications.
- Writing high quality code (secure, reliable, maintainable, reusable, testable, and efficient)
- Working with Team Leader to determine needs and applying / customizing existing technology to meet those needs
- Analyses user needs, produces requirements documentation and system plans, and encodes, tests, debugs, maintains, and documents programs and applications.
- Designing and Developing database architectures on different database including MSSQL
- Building a customer service system and receiving maintenance requests
- Building the company’s website
Technical Support @High institute 15 May,February 2003– November 2005
High institute of Engineering- One of the educational institutions for engineering
- Active Directory (Domain) – manage all AD, DNS, DHCP, Users and Computer and all Features.
- Exchange Server – manage mailboxes, CAS and all roles in exchange File Share – create and manage shared folders.
- Material Control System Account (Cost Control) – Manage all the server and database.
- Cameras Systems. Door-Look System Ver5. (Infra card & Dynamic card) – security system for all doors on hotels.
- Assembling and Supporting Computer Hardware
- Handling the installation of networks
- Troubleshooting and maintaining Pcs and printers
- Administration for Backup Solution (Symantec endpoint protection manager)
- Panasonic telephone system Site Administration
- Analysis and Design Website for institute
- Ensuring Network reliability & Security by administrating user and Group accounts
- Monitoring Network events and Resources.
Research @Shrouk Academy October 2001– February 2003
Shrouk Academy, Cairo, Egypt- One of the educational institutions for engineering in Egypt
- Supervising the colleagues’ own projects, electronic circuit design, at all the academic years.
- Design simulation models for the electronic experiment.
- Making explanatory models for the science department`s experiment at faculty.
- Assist the colleagues in writing graduation project in a professional way.
- Help the colleagues in electronic circuit tests and ensuring safety.
- Teaching some materials related to the electronic circuit design, and control circuit high and low pressure.
- Design and print electronic circuits on copper plates using PCB.
- Collecting the electronic circuits and ensure safety aright.
- Maintenance of some electronic circuits at faculty (inside a special unit) under supervision of (Prof/Adel Abd El Fatah Diab) the great Egyptian scientist.
- Maintenance of some computers and servers cooperating with the Information systems management at faculty.
- Making some computers and telephones network in cooperation with the Information systems management at faculty.
- Some administrative work for the faculty
- Publish some news for college on the university website.